Frequently Asked Questions

Looking for an answer to your question? We’ve shared some of our most frequently asked questions to help you out!

BOOKINGS & CHECK-IN

We recommend you book in advance so you don’t miss out on this amazing experience. You can easily book with us online, or contact us via phone or email. 

We suggest booking for your first day in Fox Glacier, as our experiences are weather dependent. 

We recommend you make your reservation once you have confirmed dates for arriving in Fox Glacier.

Check-in time is 10 minutes before departure.

All trips depart from the Fox Glacier Guiding building which is on the Main Road in Fox Glacier Township.

We have a large carpark which is located to the North of our building.

Our trips are weather-dependent. As we are located in an alpine environment here in Fox Glacier, the weather is very changeable and therefore unpredictable. For this reason, we make our final weather decision for each trip 10 minutes before departure. If the weather conditions are not suitable to fly and we have to cancel your trip, we will arrange for a full refund. Alternatively, if you would like to change to a different departure time, we can make this change, subject to availability.

We have a 24 hour cancellation policy. If you would like to cancel your booking kindly notify us at least 24 hours prior to the departure time of the trip and we will arrange for a full refund and no cancellation fee will be charged. 100% of the cost of the trip will be charged if we are notified of a cancellation within 24 hours of the departure of the trip.

HEALTH & SAFETY

Yes we do. We can remain OPEN at each traffic light setting. Learn more about our policies here.

No. Please leave your drone behind. It is illegal to fly a drone in Fox Glacier as it is within a National Park.

If you fly a drone, it will be confiscated and you will be fined $5,000. For rules on flying drones in New Zealand, please reference www.airshare.co.nz.

REFUNDS & CANCELLATIONS

We have a 24 hour cancellation policy. If you would like to cancel your booking kindly notify us at least 24 hours prior to the departure time of the trip and we will arrange for a full refund and no cancellation fee will be charged. 100% of the cost of the trip will be charged if we are notified of a cancellation within 24 hours the departure of the trip.

We have a 24 hour cancellation policy. If you would like to cancel your booking kindly notify us at least 24 hours prior to the departure time of the trip and we will arrange for a full refund and no cancellation fee will be charged. 100% of the cost of the trip will be charged if we are notified of a cancellation within 24 hours the departure of the trip.

FOX GLACIER TOWNSHIP

Come on an adventure with us!

Fox Glacier township is set amongst some of the world’s most beautiful, unspoiled scenery. Most of the “Must Dos” are based around the outdoors. Here are some of our top picks:

There is an excellent selection of accommodation options in Fox Glacier including hotels, motels, bed and breakfast & home stays, backpackers, campervan parks and motor camps. Below are some suggestions on where to stay in Fox Glacier township.  For bookings, please contact the accommodation provider directly. They will be more than happy to assist you.

  • The Fox Glacier township is a small country township located on the West Coast of the South Island of New Zealand. It is approximately

    • 6 hours drive west of Christchurch
    • 5 hours drive north of Queenstown
    • 3.5 hours drive north of Wanaka
    • 2.5 hours drive south of Greymouth
    • 30 minutes from Franz Josef (21 kms/13 miles)

    All of our trips depart from our base on 44 Main Road of Fox Glacier (State Highway 6). 

    The great thing about our town is that it is small and most accommodation is within walking distance of our base in the middle of the township.